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FAQ

WHAT IS THE BEST WAY TO REACH BRACELET FOR FREE?

The best way to reach us is via email: support@braceletforfree.com

CAN I CONTACT YOU ON YOUR FACEBOOK PAGE?

Our Facebook page is not monitored, so there may be a delay in responding to your inquires and message there. The best way to reach us is via email: support@braceletforfree.com. We will return your email promptly.

HOW LONG WILL SHIPPING TAKE?

For the United States, items are delivered within 14 days, however sometimes due to high demand and busy seasons (ie: holiday period), please allow up to 15-20 days for delivery.

Rest Of The World - It takes a bit longer for outside the U.S. due to custom processing which is beyond our control. If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@braceletforfree.com. If your order hasn't arrived within 30 business days of the date of original purchase, contact our support team for a full refund of your purchase.

Please Note: (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

WILL I RECEIVE A TRACKING NUMBER?

All U.S. orders will be shipped out of Richmond, Texas via USPS with tracking numbers.  INTERNATIONAL orders may be fulfilled from our oversea fulfillment centers. This format of shipping may not include tracking numbers that function outside the United States. They will track the progress of the package through the origin country, but once the package is in the air internationally, it will no longer work. We can provide you the international tracking number upon request.

I ORDERED MORE THAN 1 ITEM, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?

Since we have a multiple fulfillment sites, we don't always have all our products in one place, so when you order multiple items at a time, each item may be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…They are on the way to you!

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL ... WHAT'S GOING ON?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.

THERE ARE NO SHIPPING METHODS AVAILABLE FOR MY CART OR DESTINATION

In order to ensure that everyone has an opportunity to buy our products, FREE Bracelets are LIMITED to 9 per customer, so if you receive this message, please kindly check your order cart. If you want to order more than 9 FREE Bracelets, you might have to place another order.

I WANT TO CHANGE MY ORDER / ADDRESS, CAN I?

Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. We process orders the same day they are placed. If a change needs to be made to your order please contact us at support@braceletforfree.com ASAP and we will do our best to accommodate that change, BUT we can not make any promises. If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order. In that case, you can send the wrong item to our corporate offices and once received we can send out a corrected item.

I HAVE A QUESTION ON MY ORDER OR ON YOUR STORE THAT IS NOT YET ANSWERED HERE, HOW DO I GET A HOLD OF YOU?

The best way to contact us is via email at support@braceletforfree.com and we'll respond as soon as possible. Thank you.